"Mark, where do we begin to thank you?..... You made a very difficult time so much easier for us all with your care and consideration. You seemed to know exactly what we wanted and guided us through with very personal attention. You treated us all like friends - thank you."

John Ellis's family

" Mark, All the family want to say a big 'Thank you' for all the support and kindness you have shown to us since our Mum passed away."

Ann & Terry, Brenda & Keith and Janet & Norman

''I felt I had to write to thank you for the way you helped with Mums final journey.

From our initial meeting through organising flowers and cars to ensuring the wellbeing of the mourners I can not speak highly enough of your service.

On the day of the funeral we were free to grieve as you took care of us. I would have no hesitation in recommending your caring and dignified service to anyone.

Thank you for all you did x''

Linda Imrie

Mark & Tracy,

''Thank you so much for helping give our wonderful mum a great send off.''

Margaret Croft's family

xxxxx

To Mark & Tracy,

''Thanks for all your hardwork and co-operation with all the arrangements at such a sad time in our lives. Would highly recommend your services again and again.''

Many thanks

Steven, Lisa, Carol & family

Mark,

''Just to let you know how easy and smooth it was planning mum's funeral, with you. The professionalism shone throughout from you and your staff. Nothing seemed any trouble at any time.

You and your team will come highly recommended by the Griffiths family.

Thank you again.''

David, Lisa and the Griffiths family

xxxx

To Mark & Tracy,

''Just a quick note to say thank you so much for your professionalism, kindness and all your support during this most painful time of our lives. You have looked after us and for that we thank you.''

Roy Fitzpatrick and family

xxx

To Mark & Tracy,

''Thank you for all you have done and for being there.''

Dawn, Alan & family

To Tracy & Mark,

''Thank you for taking care and doing everything possible for our Dad. As hard as his funeral was, everything was really lovely and all about him.''

Gillian

Tracy & Mark,

''Thank you for your kind and thoughtful services, it was very comforting to know dad was near by and looked after.''

Marion

To Tracy, Mark & your team,

''Thank you so much for your kindness, empathy & understanding, and making our sad day perfect.''

Janet

xxx

To Mark & Tracy,

''Thank you so much for the understanding shown to us and for the way the funeral arrangements were made and carried through. Thank you both for your kindness and consideration.''

Norma, Ken, Helen & Girls

''Carol and myself would like to thank Mark and Tracy for all their kindness, patience and professionalism in making the sad loss of our Mother a memorable day, can't recommend them highly enough - excellent service, thank you.''

Carol & Chris

To Mark, Tracy and all at Busby & Kane Ltd,

''Can't thank you enough for your highly professional and sympathetic service we received during arrangements on the loss of mum. A truly personal touch which we value most highly and will certainly be recommending you in future. We wish you every success.

The flowers were gorgeous too, please pass on our comments and thanks to the florist.''

Regards Dennis & Jenny Williams

Dear Tracy & Mark,

''Thank you so so much for giving my husband Tommy a beautiful day at St Mark's Church, C.Q. on 07/03/18. 

As soon as we walked into your office in Buckley I knew you were the right people to deal with my gorgeous Tommy's special day.

The whole day was absolutely 'PERFECT' from beginning to end and your manner and little touches throughout the whole day made it even more special than I expected.

You listened to my every wish and more, therefore, I thank you both so very much for helping to make this day fit for a king, just as i wanted.

Thank you once again.''

Regards & Best Wishes, Lots of love from Ann Davies and family

To Mark & Tracy,

''Thank you so much for helping to make such an emotional day run so smoothly. Your help from beginning to end with every detail was first class.

Thanks again.''

Mary Ball & family

xxx

''Our family would like to thank you all at Busby & Kane for your professionalism and compassion when dealing with the loss of our dear dad / husband. 

You made coming to terms with his passing a little easier to bear.

Thanks again.''

The Thomas, Weaver & Lucas families

''A big thank you Mark for all your help and guidance in arranging the funeral for my Nev.

Your services are really appreciated.''

Mavis Bennion

Dear Mark & Tracy,

''I just want to send a little note from myself as well as on behalf of my sister and brothers to thank you for the outstanding service you provided in the lead up to, on the day of and also after my dad's funeral.

Always going above and beyond, accommodating all requests, you both are second to none and i will be forever grateful to the lady who by sheer luck recommended yourselves.

You made what should be an horrendous experience all the more bearable and pleasant and for that i can't thank you enough.

Very many thanks.''

Jenny Arrowsmith

xxx

''Thank you to you both for the empathy and guidance you gave us during our difficult time. It was greatly appreciated.''

Susanne and family

x

To Mark & Tracy,

''On behalf of myself and my children we would like to thank you millions for the kind words, time and compassion you have given us throughout this sad time.

The flowers were lovely and his send off was just perfect, no-one could have done it better, so thank you once again.''

Our kindest regards

Elaine & family

  xx     xx 

Dear Mark & Tracy,

''On behalf of all our family, we would like to thank you for the wonderful and very professional way you conducted Marie's funeral.

We all appreciate all you did to make the day less painful.''

With kind regard,

Joan, Graham & family.

To you all at Busby & Kane,

''On behalf of Vicki, daughter of Mrs Jane Tudor, i would wish to say a very 'Big' thank you for all you did to help at a sad time.

For ourselves Olwen & George, Hayley, Mark & Daniel also lots of thanks as everything was very 'well done'.

Very 'Big thank you' once again.''

Olwen, George & family

Dear Mark (and all at Busby & Kane),

''We are so grateful for your kindness, support and professionalism that you gave to us and dad at this difficult time. 

We know how hard it was for you but as dad said that was your last act of kindness, you really showed what a great mentor he was.

The service was lovely and dad would be proud of us all.

Thank you from the bottom of our hearts.''

Love

Angie, San & Trace 

xxx

To Mark & Tracy,

''Thank you for all you help, it was a really nice funeral.

So thank you again.''

From Alan Buckley & family

To Mark, Tracy & Staff,

''Simon & myself wish to thank you for looking after Dad and giving him a great send off. You made it all so easy to deal with. The umbrellas were much appreciated!!!''

Love

Sarah Burns

xxxx

Mark & Tracy,

''Thank you for your kindness & understanding throughout this hard time in our lives.

It made the loss of losing our mother Jessica, a little bit easier to bear.''

Thomas family

xx

To Tracy & Mark,

''Thank you so much for all your help, advice and caring nature to myself and all my family, making my brothers funeral go smoothly and efficiently.''

Many thanks

Carol Onions & family

xx

To Tracy & Mark,

''Thank you so, so much for all your help and support.

I couldn't have got through it all without your kindness.''

Love from 

Jane x

To Mark & Co,

''Thank you for arranging the funeral of our brother Paul Gregory, with perfection at all times.

Once again we thank you all.''

Andrew Gregory & family

To Mark & Tracy,

''You have the nicest parlour in the area, you're a lovely pair too.''

John & Cyril Peck

To Mark & all the staff,

''You gave mum Annie Pritchard such a loving & caring funeral, keep the good work up, you are a very good team.

Thank you''

Glenn & Sue & family Pritchard

xxx

To Busby & Kane,

''Tracy

Thank you so much for all your help & support during this difficult time for us all.''

Lynne Fennah & family

To Mark and Tracy,

''What can we say but thank you from the bottom of our hearts for the way you looked after roger we are devastated by our loss but your caring and compassion helped so much. You are a are truly special people. Thank you once again.''

Pam, Sarah and James

To Mark,Tracy & everyone at Busby & Kane,

''Thank you for all your kindness & for taking care of my uncle Mel.''

Best wishes

Lisa

To Mark and Tracy,

'' Thank you for everything you have done these past 4 weeks, you have gone above and beyond to help us in any way you can.''

Liz, Cameron, Joshua & Oscar

''My name is Kaz...I am the daughter of Okie the founder of O.W Ellis funeral director. He was an amazing man, who revolutionised how funerals were carried out in this area and the first person to provide a dedicated chapel of rest in shotton and hawarden to provide grieving relatives with a dignified way to say goodbye to their loved ones. Sadly he was taken from us at a young age but not before establishing a reputation as an exceptional human being and an amazing funeral director who carried out his services with dignity and compassion. My Dad conducted Mark's dads funeral many years ago and he described him to me as "a great man" who had influenced his decision to become a funeral director himself and went on to work for O.W.Ellis for some years... Mark ventured out with Tracy to establish their own business Busby and Kane and I have attended many funerals conducted by them. It was very apparent that Mark had very similar qualities to my Dad as did Tracy. Kind, caring, dignified , professional, understanding and an immaculate turn out both of themselves and the vehicles. Last year my sister and I were privileged to be invited to opening of the new offices at shotton which had previously belonged to my Dad. It was an emotional but proud day for us both and one we will never forget! 

The reason I am waffling on is that I wanted people reading this post to see a little bit of history behind my next comments.

During this horrendous period of covid19, my husband and beloved brother in law to my sister sadly passed away. It was Mark and Tracy that I turned to in our hour of sadness. Under extremely difficult circumstances Mark arranged and conducted his funeral in a special way, bringing him home to us to say goodbye. We were unable to attend the cremation due to lockdown which was hard to comprehend but I knew Mark and Tracy would look after him and carry out our wishes with the respect he deserved. I just knew he was in safe hands! 

If my Dad had lived a longer life, I feel sure that Mark would have gone on to run O.W.Ellis and carry on Dads unique way of caring for people. However I feel very proud that while Busby and Kane exists a little bit of Okie remains. No corporate sell of a big consortium, just a caring family business run by people who know how you are feeling at your time of grief and vulnerability. I thank Mark and Tracy for their kindness to us as a family ....you will always hold a special place in our hearts for so many reasons. Xxxxxxxx''

Dear Mark and Tracy,

''We would just like to let you know how much we appreciate the professionalism and kindness you have shown to our family following our loss. At such a strange time during the pandemic, when so much has changed, it was very comforting to have been able to have a funeral. The actual day was really a beautiful and fitting tribute, and everything you have done is very much appreciated.

Just a simple 'thanks' doesn't really say enough but is truly heartfelt from us all.''

from Helen, Chris and Eric Durham,

on behalf of the whole family.

To Mark & Tracy,

''A big thank you to you both for all your support, care and patience shown to us during our loss.

We couldn't have got through it without you.

Many thanks again, you are such wonderful people.''

Love Carol, Nicola & family xxx

Dear Mark, Tracy & Team,

'' I just wanted to thank you and your colleagues for the kind and professional way you took care of my dear late mum Mrs Freda Scaffidi.

Losing mum has and continues to be extremely hard for me, having been her only daughter and sole carer for many years right to the end.

I remembered how kind and professional you were Mark, when you carried out the funeral for my late dad Francesco some 17 years ago, so I had no hesitation in coming back to you.

I want you to know how grateful I am for the help, advice and total respect shown to me, and as a result all the choices I made were the correct ones.

My mum would have been very proud of me, you attended to every detail to ensure she had a very special day in the difficult situation we all find ourselves in today.

Thank you so much.''

With kind regards

Maria Ellis

To Tracy & team,

''Thank you so much for your services for dad's recent service, William Philip Davies.

To say that you made a heartbreaking situation a lot easier to cope with by taking over all arrangements to make dad's funeral very special to us, is an understatement.

What lovely people you are, we will be eternally grateful for your care and consideration of dad.''

Many thanks & kind regards 

Angela Ellis & family

''On behalf of our entire family we would like to thank you for the perfect send off you gave to Mum.

Your care, empathy and attention to detail was simply amazing! Nothing was too much trouble and you went the extra mile at every turn.''

Many, Many thanks,

Love The Roberts and Lees families.

To Mark, Tracy, Lisa & Team,

''Thank you for everything you have done for my dad.

It really meant the world to us seeing dad have such a wonderful send off.''

Kate, Cath & Matthew

To Tracy & Mark,

'' Once again I must thank you both, for the caring and outstanding service you gave me and my family at this most needed time. We shall always be grateful for your wonderful service.''

All our love

May & family

To Tracy & Mark

''Just a small note to say a very Big thank you for all your help and support during this difficult and sad time, it's very much appreciated.

Thank you for organising Graham's Celebrant service that was so fitting to him and he would have been so proud that all the planning was perfect.''

Love Angie, Lee & Jason

xxx

To Mark, Tracy & Team,

''You have been amazing. So kind and considerate, you took such good of us and of Mum.

Nothing was too much trouble at this terrible time in our lives. A Big Thank you from us all.''

Lots of love

Kathleen, Michelle & family

xxx

''I'm not generally known for giving out praise. What a tremendous funeral service you provided for our Mum. Very professional from the first phone call. Nothing was too much. The flowers that were supplied where really first class. The advice given was also first class, nothing was a problem. When Mark walked In front of Mum's hearse to the end of the estate from Mums house was very moving. In a really sad occasion you did the family proud.''

Many thanks from The Lambs
 

To Busby & Kane,

''On behalf of myself and my family we would like to thank you for the superb service you provided for John's funeral.

From the first introduction to the end and the after care, you have been fabulous.

Thank you so much''

Josie x

Busby and Kane truly have an amazing Team, their professionalism and genuine empathy and care shone through from the moment we met Mark and Tracy. So attentive to our own personal needs. Thank you so much to Mark , Tracy and the amazing team you have. Xx

The Cartlidge family.
 

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