Our Data Protection Policy

Our Privacy Policy

Your privacy

 

We will always store your personal details securely. We’ll use them to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. We will only allow your information to be used by suppliers working on our behalf and we’ll only share it if required to do so by law.

For full details please ask to see our Privacy Policy or contact us on 01244 544845 or 01244 638818 or email mark.busby@busbyandkane.co.uk or tracy.kane@busbyandkane.co.uk

 

 

Privacy statement

 

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

 

How we use your information

This privacy notice tells you how we, Busby & Kane Independent Funeral Directors, will collect and use your personal information for provision of services, complaints etc.

 

Why does Busby & Kane Independent Funeral Directors need to collect and store personal information?

In order for us to provide you with a funeral service we need to collect personal information for the fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

 

In terms of being contacted for marketing purposes we would contact you for separate consent.

 

Will Busby & Kane Independent Funeral Directors share my personal information with anyone else?

We may pass your personal information on to third-party service providers contracted to us in the course of dealing with you. Any third parties that we may share your information with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Busby & Kane Independent Funeral Directors. When they no longer need your information to fulfil this service, they will dispose of the details in line with our procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

 

How will Busby & Kane Independent Funeral Directors use the personal information it collects about me?

Busby & Kane Independent Funeral Directors will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal information should be kept may also be governed by specific business-sector requirements and agreed practices. Personal information may be held in addition to these periods depending on individual business needs.

 

Under what circumstances will Busby & Kane Independent Funeral Directors contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

 

Can I find out the personal information that the organisation holds about me?

Busby & Kane Independent Funeral Directors at your request, can confirm what information we hold about you and how it is processed. If we do hold personal information about you, you can request the following information:

 

  • Identity and the contact details of the person or organisation that has determined how and why to process your information. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Busby & Kane Independent Funeral Directors or a third party, information about those interests.
  • The categories of personal information collected, stored and processed.
  • Recipient(s) or categories of recipients that the information is/will be disclosed to.
  • How long the information will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal information is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal information and the possible consequences of failing to provide such information.
  • The source of personal information if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 


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